Frequently Asked Questions

Call us at 1-800-227-7543 to place your order.

Thompson’s products are sold only through our inside sales representatives, and through approved international distributor groups to hospitals outside the USA. We do not sell our product online. 

If you find a “Thompson Retractor” for sale online, be warned that it is NOT a genuine Thompson. Several counterfeit Thompson systems, or systems using the Thompson name, are being sold by counterfeit companies. We have been told by hospitals that these counterfeit systems fall apart after one to two uses, threads strip, and parts gall. These products bear many similarities to Thompson Retractor products, making some of them very hard to distinguish externally from authentic Thompson Retractors. In addition, sellers of these products unrightfully copy Thompson’s photos, illustrations, and marketing, making it that much harder to tell the difference. Please call us at 1-800-227-7543 or send us an email if you have any questions.

Once we receive a purchase order, your items will be manufactured and shipped to you. Most current products ship within three (3) business days in the USA, or five (5) business days outside the USA. If you need expedited shipping, please call 1-800-227-7543 to speak with your Account Manager.

You may return any instruments or unopened packages of single-use products in resalable condition within 30 days of purchase without a restocking fee, and up to 60 days with a 20% restocking fee. All sales are final after 60 days. Email or call 1-800-227-7543 (outside the USA: +1-231-922-0177) for an RMA # prior to returning any product.

Your Thompson Retractor may be sent in to our facility and refurbished back to like-new quality! Free loaner sets are available while your equipment is being refurbished. Some limitations apply. 

Any refurbishments made outside of our facility will void the warranty. Contact your account manager for details.

We are a small company located in Michigan, with representation in much of the southeast USA, as well as two in-house clinical specialists who travel all over the USA for case support and in-servicing. Call 1-800-227-7543 or email us to arrange support. 

Customers outside the USA: Call +1-231-922-0177 or email us for information on distributors in your area.

Thompson Retractors are proudly made in the USA. All of our products are designed, manufactured, and assembled right here in our Michigan manufacturing facility.