Any refurbishments made outside of our facility will void Thompson’s warranty.
Reasons for this include (but are not limited to):

  • Source of parts/materials used lacks tracing
  • No ability to apply factory settings
  • Improper material configurations are often used
  • Third parties are not familiar with the engineering requirements of the parts

If you are in need of refurbishment, please contact us at 1-800-227-7543.

Please note: Third party repairs or refurbishments may cause parts to work improperly, rust, or be unsafe for patient use and will void Thompson’s warranty.

Examples of third party refurbishing:
(All examples show repair using non-Thompson parts, which use improper materials for how the parts were designed to work.)

A + C: Non-Thompson bolts may use improper materials or cause failure of the joint or joint settings

B: Improper tool used to peen the dowel pin in place can cause joint to fall apart during use

D: Non-Thompson washers used may deform and cause failure of joint