Any refurbishments made outside of our facility will void Thompson’s warranty.
Reasons for this include (but are not limited to):
- Source of parts/materials used lacks tracing
- No ability to apply factory settings
- Improper material configurations are often used
- Third parties are not familiar with the engineering requirements of the parts
If you are in need of refurbishment, please contact us at 1-800-227-7543.
Please note: Third party repairs or refurbishments may cause parts to work improperly, rust, or be unsafe for patient use and will void Thompson’s warranty.
Examples of third party refurbishing:
(All examples show repair using non-Thompson parts, which use improper materials for how the parts were designed to work.)
A + C: Non-Thompson bolts may use improper materials or cause failure of the joint or joint settings
B: Improper tool used to peen the dowel pin in place can cause joint to fall apart during use
D: Non-Thompson washers used may deform and cause failure of joint